Terms

You should print a copy of these terms and conditions for your future reference.

Please click on the button marked “I Accept” at the end of these terms and conditions if you accept them.  Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.]

Information about us

www.sleekhuman.com is a site operated by Juliette Llewellyn t/a SLEEKHUMAN (“we” or “us”). Our address is Juliette Llewellyn, Suite 71683, PO Box 92, Cardiff, CF11 1NB and our email address is; hello@sleekhuman.com.

1.              Your status

By placing an order through our site, you warrant and confirm that:

(a)         You are legally capable of entering into binding contracts;

(b)         You are at least 18 years old

2.              How the contract is formed between you and us

2.1            After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order is an offer to us to buy a Product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product is available for download (the Download Confirmation).  The contract between us (Contract) will only be formed when we send you the Download Confirmation. 

2.2            The Contract will relate only to those Products whose download we have confirmed in the Download Confirmation.  We will not be obliged to supply any other Products that may have been part of your order until the download of such Products has been confirmed in a separate Download Confirmation.

2.3            [If you are purchasing a Product as a consumer:

(a)         you have the right to cancel this agreement within 14 days of the date of this agreement by emailing us at hello@sleekhuman.com with CANCELLATION in the subject line, or by using the form of cancellation annexed to this agreement at Annex 1. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel this agreement, we will reimburse to you all payments received from you in relation to the agreement within 14 days after the date on which we were informed about your decision to cancel this Contract; and

(b)         notwithstanding paragraph 2.3(a) above, you agree that we may begin the supply of digital content not on a tangible medium (including mp3’s and other digital files) before the end of the cancellation period set out in paragraph 2.3(a) above and you acknowledge that you will lose your cancellation rights in relation to such digital content; and

(c)         in relation to the provision of any services under this Contract:

(i)         you hereby request immediate performance of the Contract and acknowledge that you will lose your right of withdrawal from the Contract once the service contract is fully performed; and

(ii)        if you cancel the Contract before the services have been fully performed, you agree that you will pay for the supply of the service for the period for which they are supplied. The amount payable will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.]

3.              Availability

Your order will be fulfilled automatically on your receipt of the Download Confirmation but in the event that our automated systems do not work immediately, please contact hello@sleekhuman.com to advise us that the Product has not been made available for download. As our systems are automated, we shall not be liable for any delay in the download of any Product.

4.              Title and Intellectual Property

4.1            You will only be entitled to use the Products when we receive full payment of all sums due in respect of the Products.

4.2            As between us and you, all Intellectual Property Rights and all other rights in any Products shall be owned by us. We license all such rights to you on a non-exclusive basis only to such extent as is necessary to enable you to make reasonable use of the Product.

4.3            We shall enforce our Intellectual Property Rights in the Products to the fullest extent possible by law and DISTRIBUTING (WHETHER FOR PAYMENT OR OTHERWISE), PUBLISHING, SELLING OR DISCLOSING A PRODUCT IS STRICTLY PROHIBITED.

5.              Price and payment

5.1            The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. 

5.2            These prices include VAT except where expressly stated otherwise.

5.3            Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Download Confirmation.

5.4            Payment for all Products must be by such method of payment as is specified on our website. If you choose to pay by PayPal, you must have a valid PayPal account in order to purchase a Product.

6.              Refunds

6.1            As you are able to download, make use of and copy the Product immediately, we will only offer refunds in limited circumstances at our discretion.

6.2            We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

7.              Provisions relating to physical goods

Goods description

The Goods are described in the Order Form. The Supplier reserves the right to amend the Specification if required by any applicable statutory or regulatory requirement, and the Supplier shall notify the Customer in any such event.

Title to the Goods 

Title to the Goods shall not pass to the Customer until the Supplier receives payment in full (in cash or cleared funds) for the Goods [and any other goods that the Supplier has supplied to the Customer] [in respect of which payment has become due]], [in which case title to the Goods shall pass at the time of payment [of all such sums]].

Pricing

The price of the Goods shall be the price set out in the Order, or, if no price is quoted, the price set out in the Supplier’s published price list in force as at the date of delivery.

The Supplier may, by giving notice to the Customer at any time before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:

(a) any factor beyond the Supplier’s control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);

(b) any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Specification; or

(c) any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate or accurate information or instructions.

The price of the Goods:

• Save in relation to purchases by Consumers (as defined below), excludes amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to the Supplier at the prevailing rate, subject to the receipt of a valid VAT invoice; and

• excludes the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to the Customer.

Products can vary slightly from their pictures

A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. [Because our products are handmade,] all sizes, weights, capacities, dimensions and measurements indicated on our website can be out by up to 2%

You’re responsible for making sure your measurements are accurate

If we’re making or supplying the product to measurements you provide, you’re responsible for making sure those measurements are correct. Find information and tips on how to measure on our website and in our brochure or contact our Customer Service Team: hello@sleekhuman.com

We charge you if you don’t give us information we need or do preparatory work as agreed with us

We charge you additional sums if you don’t give us information we’ve asked for about how we can access your property for delivery, installation or to provide services or if you don’t do preparatory work for installation, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower, reschedule services.

Your right to cancel

If you are purchasing as a consumer, namely someone who is not buying wholly or mainly for the purposes of a business, trade, craft or profession (“Consumer”), in relation to services or products bought online, you have a legal right to change your mind.

If you change your mind about a product you must let us know no later than 14 days after:

• the day we deliver your product, if it is goods, for example asset of postcards. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

To let us know you want to change your mind, contact: hello@sleekhuman.com with RETURNS in subject line

If your product is goods, for example, a set of postcards, you have to return it to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods. You can send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. For help with returns, including our collection arrangements for goods which can’t be posted, contact: hello@sleekhuman.com with RETURNS in subject line.

We don’t refund any extra you have paid for express delivery or delivery at a particular time.

If you bought a service (such as a set of postcards) we don’t refund you for the time you were receiving it before you told us you’d changed your mind.

If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, the product branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: hello@sleekhuman.com can advise you on whether we’re likely to reduce your refund.

If your product is a service or goods that haven’t been delivered or that we’re collecting from you, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

8.              Our liability

8.1            Our Products are provided on an “as is” basis without any representations or endorsements made and without any warranty of any kind whether express or implied, other than where you are purchasing our Products as a consumer in which case the implied warranties of fitness for purpose, merchantability and accuracy shall apply.

8.2            If, for any reason, we are liable for any damages, other than those for death or personal injury caused by our negligence (or any other matter for which we are not able to limit or exclude our liability due to applicable law), our total liability shall be limited to the amount of the Product purchased.

8.3            By purchasing a Product, you agree that in no circumstance shall we be liable for any indirect, incidental, special or consequential damages, including, but not limited to:

(a)         loss of income or revenue

(b)         loss of business

(c)         loss of profits or contracts

(d)         loss of anticipated savings

(e)         loss of data

(f)         loss of data, or

(g)         waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

arising out of or in any way connected with the use of a Product, under any law or on any basis whatsoever whether contractual or otherwise, except in relation to death or personal injury caused by our negligence (or any other matter for which we are not able to limit or exclude our liability due to applicable law).

9.              Written communications

You agree that our communication with you will be mainly electronic and via email.  We may however also provide you with information by posting notices on our site. You agree that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

10.            Notices

All notices given by you to us must be given to Juliette Llewellyn, Suite 71683, PO Box 92, Cardiff, CF11 1NB, hello@sleekhuman.com. We may give notice to you at the e-mail address you provide to us when placing an order.  Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

11.            Transfer of rights and obligations

11.1         You may not transfer, assign or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 

11.2         We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

12.            Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. 

13.            Waiver

13.1         If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

13.2         A waiver by us of any default shall not constitute a waiver of any subsequent default.

13.3         No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.

14.            Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

15.            Entire agreement

15.1         These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

15.2         We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

15.3         Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

16.            Our right to vary these terms and conditions

16.1         We have the right to revise and amend these terms and conditions from time to time. 

16.2         You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Download Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

17.            Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

ANNEX 1

CANCELLATION FORM

To: Juliette Llewellyn, Suite 71683, PO Box 92, Cardiff, CF11 1NB, hello@sleekhuman.com

PLEASE NOTE THIS FORM ONLY APPLIES IF YOU ARE PURCHASING A PRODUCT IN YOUR CAPACITY AS A CONSUMER

I/we* hereby give notice that I/we* cancel my/our* contract of sale for the supply of the following services:

………………………………………………………………………………………………………………………………………

Ordered on ………………………………………………………………………………………………………

Name of consumer ………………………………………………………………………………………………………

Address of consumer ………………………………………………………………………………………………………

Signature of consumer ………………………………………………………………………………………………………

Date ………………………………………………………………………………………………………

[* delete as appropriate